COVID-19
If government action on COVID-19 prevents a Spa Package or Customised Pamper Day from proceeding at its allocated time, the client is entitled to 100% refund of monies paid. This does not include gift vouchers, which have 6 months from purchase to be re-scheduled.
Spa Packages and Customised Pamper Days Scheduled at Time of Purchase
Cancellation by Client
More than 72 hours notice: No penalty
72 hours or less AND more than 24 hours notice: White Orchid Retreats will retain 5% of the value of the booking.
24 hours or less notice: White Orchid Retreats will retain 30% of the value of the booking.
No Show: White Orchid Retreats will retain 100% of the value of the booking.
Cancellation by White Orchid Beauty Rooms
100% refund of all monies paid
Scheduled Appointments for Gift Vouchers
Cancellation by Client
More than 72 hours notice: Client may re-schedule without paying a penalty.
72 hours or less AND more than 24 hours notice: Client may re-schedule by paying a penalty equivalent to 5% of the value of the gift voucher.
24 hours or less notice: Client may re-schedule after paying a penalty equivalent to 30% of the value of the gift voucher
No Show: Client forfeits the gift voucher
Cancellation by White Orchid Beauty Rooms
Expiry date reset to 6 months from cancellation date
If government action on COVID-19 prevents a Spa Package or Customised Pamper Day from proceeding at its allocated time, the client is entitled to 100% refund of monies paid. This does not include gift vouchers, which have 6 months from purchase to be re-scheduled.
Spa Packages and Customised Pamper Days Scheduled at Time of Purchase
Cancellation by Client
More than 72 hours notice: No penalty
72 hours or less AND more than 24 hours notice: White Orchid Retreats will retain 5% of the value of the booking.
24 hours or less notice: White Orchid Retreats will retain 30% of the value of the booking.
No Show: White Orchid Retreats will retain 100% of the value of the booking.
Cancellation by White Orchid Beauty Rooms
100% refund of all monies paid
Scheduled Appointments for Gift Vouchers
Cancellation by Client
More than 72 hours notice: Client may re-schedule without paying a penalty.
72 hours or less AND more than 24 hours notice: Client may re-schedule by paying a penalty equivalent to 5% of the value of the gift voucher.
24 hours or less notice: Client may re-schedule after paying a penalty equivalent to 30% of the value of the gift voucher
No Show: Client forfeits the gift voucher
Cancellation by White Orchid Beauty Rooms
Expiry date reset to 6 months from cancellation date